Question 1

What materials can you laser cut?

Accepted Answer

We cut and engrave acrylic (perspex), MDF, plywood, wood, leather, paper and card, and a range of other laser-safe materials. We do not cut PVC, vinyl-faced board, polycarbonate, fibreglass or ABS, as these release harmful gases when lasered.

Question 2

What acrylic thicknesses can you cut?

Accepted Answer

We regularly cut acrylic from 2mm up to 10mm, with 3mm and 5mm being the most common for signage. Thicker sheets can be quoted depending on the design and cutting time required.

Question 3

Can you cut customer-supplied acrylic?

Accepted Answer

Yes. You supply the sheet and we cut it to your drawing. All customer-supplied material is inspected and approved before we cut, and material that is not laser-safe will be declined before you pay.

Question 4

Can you cut MDF?

Accepted Answer

Yes, MDF cutting and engraving is one of our core services - popular for decor, shopfitting, event props, packaging inserts and prototypes.

Question 5

Can you engrave?

Accepted Answer

Yes. We laser engrave acrylic, wood, MDF, leather and a range of coated materials, including logos, wording, serial numbers and detailed artwork.

Question 6

Can I order one item?

Accepted Answer

Absolutely. Most products can be ordered as a single unit. A few items carry a minimum quantity - medals (10) and some floating acrylic sizes - and the minimum is always shown on the product page.

Question 7

What is your minimum signage size?

Accepted Answer

Our minimum production size for acrylic signage is 500mm x 500mm. Anything smaller is charged at the minimum size, and the calculator applies this automatically.

Question 8

How does the signage calculator work?

Accepted Answer

Enter your width and height and we convert them to metres, multiply them for the area, then multiply the area by the rate for your chosen finish. Add LED, standoffs, artwork or rush production and the breakdown updates instantly with VAT shown separately.

Question 9

Do prices include VAT?

Accepted Answer

Yes. Prices on this website are shown including 15% VAT. The laser configurators and calculator also show the ex-VAT amount and the VAT amount separately.

Question 10

How do I request a quote?

Accepted Answer

Use the Request a Quote page. Fill in your details, the product or service you need, material, dimensions, quantity and deadline, and upload your artwork or reference images. You will receive a reference number and our team will come back with a firm price.

Question 11

Can you design my artwork?

Accepted Answer

Yes. Our laser signage design service is R650 ex VAT (R747,50 incl VAT) per signage and includes 2 rounds of changes. Additional artwork time is charged at R250 ex VAT (R287,50 incl VAT) per hour and is always agreed with you first.

Question 12

What files do you accept?

Accepted Answer

AI, PDF, SVG, EPS, DXF, PNG, JPG and PSD. For laser cutting we strongly prefer vector formats - SVG, AI, DXF or PDF - with fonts converted to outlines and artwork supplied at the correct final size.

Question 13

Can I upload my logo?

Accepted Answer

Yes. Every laser product page has an artwork upload field, and you can also upload files with a quote request. Your file is stored against your order for our production team.

Question 14

Do I receive a proof?

Accepted Answer

Yes. Custom work receives a digital proof and production only begins once you approve it.

Question 15

What happens if I make an error in my artwork?

Accepted Answer

The approved proof is what we manufacture. If an error was contained in artwork you supplied and approved, the item is not eligible for a free remake, but we will always quote a fair remake price and turn it around as quickly as we can.

Question 16

What happens after I approve artwork?

Accepted Answer

Your job enters production and the 3-7 working day lead time begins. Once approved, changes may not be possible, so please check spelling, dimensions and layout carefully before approving.

Question 17

How long does laser production take?

Accepted Answer

Standard lead time is 3-7 working days (5-10 working days for fabricated neon, lightboxes and 7 layer MDF signage). The clock starts once payment is received and your artwork has been approved, whichever applies to your product.

Question 18

Do you offer rush orders?

Accepted Answer

Yes, where our production capacity allows. Rush production is selected on the product page and is always confirmed with you before we commit to a date.

Question 19

How much is rush production?

Accepted Answer

Rush production adds a 35% surcharge to the production price. Artwork fees are not marked up for rush work.

Question 20

How many lines can my stamp have?

Accepted Answer

It depends on the model. Each stamp product page shows its impression size and maximum number of lines, and the configurator only gives you the number of line fields that model supports - so you cannot accidentally order more than will fit.

Question 21

Can I order stamps online?

Accepted Answer

Yes. Choose your MaxStamp model, type your lines, select your font, alignment and ink colour, check the impression preview and add it to your cart.

Question 22

Do you deliver nationwide?

Accepted Answer

Yes, we deliver throughout South Africa via courier. Delivery is quoted based on the size, weight and destination of your order, and fragile acrylic items are packed for transit.

Question 23

Can I collect?

Accepted Answer

Yes. Select Collection at checkout and collect from our workshop at 19168 Eerstefabrieke, Mamelodi East, Monday to Friday between 8:00 and 17:00. We will let you know as soon as your order is ready.

Everything customers ask us before ordering.

Laser — Materials & Capability

Ordering

Artwork

Production & Lead Times

Stamps

Delivery